Booking Terms and ConditionsThese Booking Terms and Conditions (together with the documents referred to in it) tells you the terms on which you, as a consumer, may register an account with us and make bookings with our Partners.
The relationship between EV and third-party Partners on the Website are governed by the EV & Partners Terms of Business. If you are not yet a Partner but would like to apply to become a Partner, please see here.
Please read these terms carefully before you start to use our Website. We recommend that you print a copy of this for future reference.
By registering an account, you confirm that you accept these Booking Terms and Conditions and that you agree to comply with them.
If you do not agree to these Booking Terms and Conditions, you must not use our register an account.
By registering an account on our Website etrevous.com or via our app (together the Website) or making a booking via our Website, you confirm that you accept these Booking Terms and Conditions and that you agree to comply with them. Our App is available on both Apple and Android operating systems.
These Booking Terms and Conditions refer to the following additional terms, which also apply to your use of our Website:
Our Terms of Website Use, which sets out the terms on which you may use our Website. If you do not agree to these Terms of Website Use, you must not use our Website.
1. INFORMATION ABOUT US
www.etrevous.com is a Website operated by EV Online Limited t/a Être Vous (‘EV’, ‘we’, ‘us’, ‘our’). We are registered in England and Wales under company number 11493043 and have our registered office at 6th Floor 25 Farringdon Street, London, United Kingdom, EC4A 4AB. Our VAT number is 309266596.
EV is an innovative platform that offers practitioners a high-profile shop window for their business and never switches off, meaning you accrue bookings 24/7. EV makes aesthetic procedures and products mainstream and more accessible to consumers, allowing them to search and book practitioners for virtual and in-clinic consultations.
‘You’ or ‘your’ means you as a consumer user of the Website. If you are a Partner, please see the EV & Partners Terms of Business.
2. CHANGES TO THESE TERMS
Please check this page from time to time to take notice of any changes we made, as they are binding on you. The Booking Terms and Conditions in force at the time of the Booking will apply to the contract between us and you.
3. CHANGES TO OUR WEBSITE
We may update our Website from time to time and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.
Any notices and material changes to these Booking Terms and Conditions may be sent to you on the contact details provided when you set-up an account, or by a notice on the Website.
We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
Booking means a booking made on-line for a virtual consultation, in-clinic consultation or treatment made through the Website.
Partner means a third-party healthcare professional listed on the Website.
a) A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
b) Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
c) A reference to writing or written includes emails.
These Terms and Conditions apply to the Booking to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
5. REGISTERING AN ACCOUNT
Our Website allows you to book and pay for a range of aesthetic treatments and consultations from a range of providers (our Partners). In order to do so, you must register an account on our Website.
You must be 18 or over when registering an account on our Website. You will need a valid email address, date of birth, and password to register an account. If you are under 18 please contact us directly at email@example.com.
We may contact you on the details you provide to verify your information.
You will be asked to provide a password to access the Website. Each time you enter the Website, you will be sent a second verification code to your registered email address for additional security when using the Website. You must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.
6. MAKING A BOOKING
When you make a Booking, you are entering into two separate contracts. One contract with us, based on these Booking Terms and Conditions, and a second contract between you and your chosen Partner for the session that you book with them, which will be governed by some, but not all, of the provisions set out in these Booking Terms and Conditions, most notably the cancellation policy.
EV ONLINE IS A BOOKING INTERMIDIARY AND COMMERICAL AGENT FOR ITS PARTNERS. IT IS NOT LIABLE TO YOU FOR ANY ADVICE GIVEN BY PARTNERS TO YOU OR FOR THE OUTCOMES OF ANY TREATMENT. YOU ARE SOLELY RESPONSIBLE FOR YOUR CHOICE OF PARTNER.
YOU MAY ONLY MAKE A BOOKING FOR YOURSELF. YOU WILL BE ASKED TO CONFIRM THAT THE BOOKING IS MADE FOR YOU AND YOU ARE NOT MAKING A BOOKING FOR SOMEONE ELSE.
You can make a Booking by searching for a named doctor or clinic, through the Find an Expert tool, or through searching by treatment or location. You also have the choice to book a virtual consultation, an in-clinic consultation or a treatment. Once you have chosen your consultation or treatment, you will be directed to a diary to choose from available dates and times.
Our Partners have a duty to provide the treatments as set out on their profile page and keep the treatment descriptions up-to-date and as accurate as possible. Treatments are subject to availability, and the descriptions and any photos are for illustrative purposes only.
Actual treatments may vary from the standard descriptions depending on the Partner you have booked with.
IF YOU ARE INTERESTED IN A BOTULINUM TOXIN PROCEDURE YOU MUST BOOK AN IN-CLINIC CONSULTATION BEFORE YOU CAN BOOK A TREATMENT. UNDER GENERAL MEDICAL COUNCIL GUIDELINES, A PHYSICAL EXAMINATION OF THE PATIENT MUST BE UNDERTAKEN BEFORE A PRESCRIPTION FOR SUCH PRODUCTS CAN BE WRITTEN. YOU CAN BOOK A VIRUTAL CONSULATION FOR ADVICE.
As a consumer, you have legal rights of redress should the services not be performed with reasonable care and skill or are not as described. Please contact your local Citizens Advice Bureau for further information.
Once you have selected a time and date you may be directed to a payment page where you can make payment in GBP via card through Stripes or Paypal. You will receive a Booking confirmation and payment receipt. You will be subject to the terms and conditions of Paypal and Stripes should use you use their systems to make payment; you should familiarise yourself with their terms and conditions. Some Bookings may be made free of charge.
We will collect your payments and once received, your payment will discharge your debt to relevant Partner. We may receive a fee from the Partner in relation to your Booking.
All prices shown are set by our Partners and subject to alteration without notice. All prices are inclusive of Value Added Tax, where applicable. If you need a VAT receipt, please request it from the relevant Partner.
Our Website contains a large number of treatments at various prices, it is always possible that, despite our reasonable efforts, some of the treatments on the Website may be incorrectly priced. If we or a Partner discover an error in the price of the treatment you have booked, we will contact you to inform and give the option of continuing to purchase the treatment at the correct price or cancelling the Booking. We will not confirm the Booking until you give us instructions. Where we cannot contact you on the contact details provided with the Booking, the Booking will be cancelled. Where we mistakenly accept and process a Booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel the Booking and refund you any sums paid.
On the completion of your Booking you will be asked to leave feedback on your Partner by rating your experience out of five stars. You must act responsibly and comply with the Terms of Website Use when leaving any feedback. You may only leave one review per contact with the Partner.
If you have booked a virtual consultation, you will also be asked for feedback on the clarity of the call.
There may be a delay in your feedback being posted on the Website. We reserve the right to remove at our sole discretion any feedback which we believe breaches the Terms of Website Use. You are solely responsible for any feedback originating from your account.
If you have concerns regarding your treatment or advice received in consultations, you should contact the Partner directly. You may wish to pass on any concerns to us, by contacting us at firstname.lastname@example.org. We take all concerns about our Partners very seriously, however, we are not liable or responsible for the advice or treatments provided by our Partners and are under no obligation to provide you with redress in the event that you are unhappy with the services you received.
You are able to cancel your Booking via the Website more than 48 hours before your Booking. If you have paid for your Booking, we will refund the fee less any administration costs to the same method of payment within 30 days of the cancellation.
If you cancel less than 48 hours before your Booking, and you have made a payment for your Booking, you will be charged the full amount of the Booking cost and will not receive a refund.
You are able to reschedule your Booking once via the Website. Any further changes are at the discretion of the Partner, and you will need to contact the Partner directly.
No shows will not be refunded.
10. VIRTUAL CONSULTATIONS
You will need the following to be able to participate in a virtual consultation:
Operating Systems and Browsers
Windows 7, 8, 10: Google Chrome (latest release version), Firefox (latest release version)
Mac® OS X 10.8.5 and newer: Google Chrome (latest release version)
Android™ 5 and newer
Windows 10: Microsoft Edge (latest release version)
Mac OS X 10.6 and newer: Safari (latest release version), Firefox (latest release version)
iOS: iPhone, iPad, iPod Touch with a front facing camera and iOS 10 and newer
Internet Connection Speeds
You are required to have an active Internet connection with 1mbps of available bandwidth, for the best quality connection we recommend a minimum of 3mbps available bandwidth.
Virtual consultations are booked in 20-minute sessions to account for any technology issues that may appear, and to ensure a consultation of up to 15 minutes. You must book a consultation of 20 minutes and cannot book individual minutes. Using 5 minutes of the consultation will cost the same as using the whole session; there is no reduction in price for having a shorter consultation. The consultation will be a live stream as well as offering you the option to send instant messages and pictures.
Once you have booked a virtual consultation, you will be able to access the virtual chatroom two minutes before the scheduled time. You can only access the chatroom through the Website, and you must be logged into your account. You must run a test chat before your consultation to ensure that you meet the minimum requirements for the virtual consultation.
The Partner will call you to start the consultation. The Partner will make three attempts to contact you, up to three minutes past the scheduled call time, before the consultation will be treated as a no-show.
Time is of the essence in relation to virtual consultations. If you are late to your appointment, the Partner, solely at their discretion, may choose to make up the time, but is under no obligation to do so. No partial or full refunds will be given for failing to turn up on time. If the Partner is late to the appointment or does not turn up, please do contact us at email@example.com.
If you experience any connection issues for 45 seconds or longer, the consultation will end. The Partner has to option of trying to reconnect. If you experience faults with the connection of your virtual consultation, please contact us at firstname.lastname@example.org. Our software will be able to determine whether any fault was due to your network or that of the Partner’s. Where the fault was due to the Partner, you are entitled to a full refund or to rebook your consultation. Where the fault is due to your network, no refund will be due.
Following any virtual consultation, the video and accompanying documents will be available on your account for one month, before a transcript will be saved in your archive. The transcripts cannot be downloaded or printed. You may not record the virtual consultation separately. Please see the Privacy Notice for further information.
We shall be entitled, without prejudice to its other rights or remedies, either to terminate wholly or in part every Booking between you and us, or to suspend your account and ability to make further Bookings in any of the following events:
a) If any debt is due and payable by you to the us but is unpaid;
b) If you use false or misleading information to apply for an account or make a Booking;
c) You breach the Terms of Website Use; or
d) In any circumstance where we, wholly in its discretion, believe that you are an unsuitable purchaser of the treatments.
Upon termination for any reason, any rights granted to you will cease and your account will be deleted.
Nothing in these Booking Terms and Conditions shall limit or exclude our liability for:
a) Death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
b) Fraud or fraudulent misrepresentation;
c) Breach of the terms implied by section 17 of the Consumer Protection Act 2015; or
d) Any matter in respect of which it would be unlawful for us to exclude or restrict liability.
We shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Booking.
Our total liability to you in respect of all other losses arising under or in connection with the Booking, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the cost of the Booking.
Except as expressly stated in these Booking Terms and Conditions, we do not give any representation, warranties or undertakings in relation to the treatments. Any representation, condition or warranty which might be implied or incorporated into these Booking Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the treatments are suitable for you.
You must contact us on the contact details below within 5 working days of your Booking to notify us of any concerns.
These Booking Terms and Conditions shall be governed by the laws of England and Wales, and the English court shall have the exclusive jurisdiction to settle any disputes which may arise out of a Booking. These Booking Terms and Conditions do not affect your statutory rights.
We will not be liable or responsible for any failure to perform, or delay in performance of, any obligations under a Booking that is caused by an event beyond our reasonable control, including but not limited to, government action, war, terrorism, fire, explosion, flood, Website outage and act of God.
Each of these clauses and sub-clauses operate separately. If any relevant authority decides that any of them are or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Booking Terms and Conditions.
Our failure at any time to enforce any of these Booking Terms and Conditions or any rights in respect hereto, or to exercise any election herein provided shall not be a waiver of such provisions, rights or elections or affect the validity of these Booking Terms and Conditions. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Questions, comments, and requests regarding this Booking Terms and Conditions are welcomed and should be addressed to:
Thank you for visiting our site.
Updated October 2019